Complaints and refunds

1. CANCELLATION OF PURCHASE via written form
The buyer has the right within 14 days in accordance with Article 72 of the Consumer Protection Act to cancel the purchase by written notice to the e-mail address The 14-day period begins on the day of taking over / delivery of the ordered goods.

In the electronic written notice of cancellation of the purchase, unambiguously state the decision to cancel the purchase (with your name and the date of the placed order. 

If the buyer has already taken over the goods and withdraws from the purchase, he must return the taken goods to the company within 14 days upon written notice from paragraph 1. Refund in the amount of returned products, the company must return to the customer's bank account no later than 14 days of receipt of the goods. 

Upon return, the products must be unused, undamaged and in the original packaging. A copy of the original invoice must be attached to the returned product.

Send the shipment to the address:

CHANGiDANIJELA, obrt za trgovinu

Ante Beretina 12,

21216 Kaštel Novi, Croatia

The cost of returning the goods is borne by the buyer. We do not accept cash on delivery for returned products.

 3. SHIPMENT COMPLAINTS is responsible for actual factory errors of purchased products in the Internet store ( If the customer has any complaints in accordance with Article 10 of the Consumer Protection Act, please inform us by e-mail:
The consumer must describe the error in detail in the error notice and allow the seller to consider the error. 

In the event of a complaint, please return the goods with a copy of the original invoice to the address Ante Beretina 12,
21216 Kaštel Novi, Croatia

marked ‘Internet sales’ within 14 days of purchase.

Upon receipt of the goods, will give a written response to the complaint within 8 days of receiving the written notice and the product.

Complaints sent by parcel distribution must be properly packed in cardboard packaging.

All complaints that are improperly packaged and in which there were visible mechanical damage during transport will not be accepted but will be returned to the sender.

The cost of returning the goods is borne by the buyer.

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